I recently sold my car and moved across the US to an island in Maine. [We'll talk about how crazy that is/was later!]. Maybe I should have looked at more pictures like this first:
But hey -- it's only August and I'm enjoying sea kayaking. As Mark Twain shared: "I've had a lot of worries in my life, most of which never happened."
So I'm focusing on getting my life set up here as I have to figure out all the new places I'm going to go to get everything like a haircut [sniff, sniff, Daniel Richardson in Portland, Oregon], good food, a dental exam, etc . . . I'm a potential new customer everywhere I go.
And research says that we usually give a business one chance. Maybe two.
So here are a couple experiences and how they relate to making more money.
I googled yoga and tried a place out a few days ago. The person at the counter didn't seem very happy that I walked in the door. He didn't work to make sure I felt welcomed and comfortable, knew my way around or much of anything. As a new customer, I had dollar signs written all over me. People can spend hundreds of dollars a year on yoga [though I'd probably need to go more frequently to be worth that!]
After yoga, I walked into a co-working space. I'd been before briefly and bought some day passes to try it out. The owner recognized me. He said he'd introduce me to other people from the island who work there. He understood my concerns [meeting people] and why I was there, and supported my efforts. That is customer service. I'll be back. I can work alone in my home so I don't need a place to work, but I do want to be around others and get to know this new community I'm in. He understood that. He took action to address my individual concern which may be very different from the concerns of other co-workers in the space.
We are all individuals who take action to address our individual concerns. If we interact with every new potential customer, client or even co-worker that way, we will make more money.
Every person we interact with matters.
I'll keep you posted and send winter pictures of my house in January or so!