My New Best Friend

I'm in love with paint right now.

• It's cheap.
• It can turn something that is filthy into something clean [don't tell].
• It can transform something that looks very neglected into something passable, even quaint.

When you buy a 1900's beach cottage on a Maine island and everywhere you look there's a project, paint is your new best friend.

My goals aren't very lofty when it comes to painting this cottage right now: make it look better.

This isn't about the perfect color selection. And it's not about perfect edges or complete uniform coverage. Just let's get it passable and looking not gross. So I can have visitors. And my house guests aren't looking for the emergency exit.

That's it.

Someone else going to Ace Hardware might be an interior designer finding the perfect color for a client, or a home owner remodeling a dream kitchen, or a person wanting to spice up a room. We all have different goals and intentions when we are looking to buy something.

Every customer, client, colleague or employee has different goal(s) or intention(s) when they talk with you.

The questions is: Do you listen long enough to others to know what that intention or goal is? Do you treat people as individuals with a variety of aspirations?

Everyone is motivated by different things.

Listening for people's concerns, without judgement, can:

• de-escalate conflict
• increase sales
• help you develop new products and offerings
• help you manage others more effectively
• increase staff loyalty and retention
• transform a relationship you're challenged by.

If you like to avoid painting yourself into a corner and improve your communication to listen more effectively, let's talk: https://calendly.com/kerrywalls. 

To your success,

Kerry
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