I'm in love with paint right now.
My goals aren't very lofty when it comes to painting this cottage right now: make it look better.
This isn't about the perfect color selection. And it's not about perfect edges or complete uniform coverage. Just let's get it passable and looking not gross. So I can have visitors. And my house guests aren't looking for the emergency exit.
Someone else going to Ace Hardware might be an interior designer finding the perfect color for a client, or a home owner remodeling a dream kitchen, or a person wanting to spice up a room. We all have different goals and intentions when we are looking to buy something.
Every customer, client, colleague or employee has different goal(s) or intention(s) when they talk with you.
The questions is: Do you listen long enough to others to know what that intention or goal is? Do you treat people as individuals with a variety of aspirations?
Everyone is motivated by different things.
Listening for people's concerns, without judgement, can:
To your success,