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Treating People Well Is Good for Business

6/24/2019

 
I hear a lot about what is going on behind the scenes in businesses over the last 20 years of coaching.
 
One thing that surprises me is that many leaders in business don’t necessarily correlate business success with treating employees respectfully which creates a safe, learning environment. I've heard of public shaming, swearing, gossip, passive aggressive behavior and more.
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When employees are in fear (for instance, they feel blamed, they fear losing their job if they make a mistake or speak up, or they feel a need to defend themselves), you won’t get great performance.
 
They will be in survival and self protection mode which gives them the options of a) fight, b) flight or c) freeze. They lose any access to their creativity and productivity – and they are no longer focusing on the business.
 
That can't help business results.
 
The trick is to keep employees out of fear. How do you do that?
  • Have clear values and principles that are actually alive in your organization and have your own actions and practices line up with those values and principles.
  • Stay out of blame and finger pointing. If you have something happen in your business that upsets you, don’t react while you're upset. Get out of the reaction before addressing the situation, if possible (Don’t take long to get out of reaction!). If you communicate when you’re in a reaction, you create a reaction in your employees because they’ll be scared that you're upset.
  • And this is probably the toughest one because it’s a bit of a tightrope – 1) Know that your employees are always doing their best. They get out of bed in the morning to be successful and to have the company be successful, and 2) Give straight, direct feedback without blame or an emotional reaction. Be committed to your employees' success and their careers when you're giving this feedback.
This all takes practice. We all get in a reaction multiple times a day. To have the self-awareness to notice that we’re in a reaction is the first step. Then calm yourself down so you can address what happened proactively (with curiosity, respect, lots of questions re: "What happened?") vs. reactively (ie "What were you thinking? I can't believe you . . . " etc.).
 
Your business will be more and more successful if you keep practicing this. Your employees will step up in ways you never thought possible.
 
To your success and fulfillment,

Kerry

P.S. I'm offering a course to Coaches and Consultants: Selling Your Services Through Authentic Connection. Find more details here. Please share this email with coaches you know. This course will easily pay for itself

Your Niche Is In You

6/18/2019

 
A lot of marketing to coaches and consultants to help them with sales emphasizes narrowing down, finding your niche. I've explored that myself. 

Over the last four years starting my coaching business from scratch, here's what I've discovered. My niche is inside of me. It's not outside of me to be discovered. It's a blend of the following (and this applies to all career paths):
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In the above equation, we neglect the blue box: What brings us joy and fulfillment. Not to be neglected! When I notice and follow those breadcrumbs, my business grows substantially. I increase my capacity to see more clients because every session I have energizes me. I attract my ideal client.

It is well worth the inquiry into what fulfills us in our day to day activity vs. what we find draining. First step is to observe ourselves and become aware of it: When are we excited and fulfilled? When are we drained or annoyed? Great data in there!
 
To your success and fulfillment,

Kerry

P.S. I'm offering a course to Coaches and Consultants: Selling Your Services Through Authentic Connection. Find more details here. Please share this email with coaches you know. This course will easily pay for itself.
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What do birds, employees and clients have in common?

6/13/2019

 
My office is on a 3rd floor of my house.
 
Thirty years ago, the homeowner of this house was irritated when her neighbor built an addition that blocked her view of the ocean.
 
She was mad. Very mad.
 
She built up.
 
Now there’s a view of the ocean.
 
And I’m in the trees with a lot of birds.
 
Look at what I saw this week:
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1.Cedar Waxwing    
2. Red Bellied Woodpecker                
3. Northern Cardinal                            
4. Baltimore Oriole
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So many birds! With different sounds and different activities.
 
Not that different from employees or coaching clients.
 
Everyone is different!
 
So it’s important to adjust your approach and style to the specific employee or client.
 
The biggest key to that is listening deeply to people and their concerns. I find coaching to be a deeply creative process. I don’t have the answers. But I do listen creatively to provide relief to clients so they take action they didn’t see to take before we started talking.
 
People are extremely talented, perceptive and smart. If you listen creatively, you’ll see something new and be able to help in ways you didn’t anticipate if you went into the conversation with the answers.

An interview on how I help my coaching clients

6/11/2019

 

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